Hi lulla,
my latest boards took about 2 weeks from pickup in NZ to clearing customs in Rome (December 3 to 17). Picked up in airport (the option was still available when I ordered). What about your shipping?

I thought 2 weeks was slow...
OK, you hit straight the gift shipping time. I also think that shipping is the biggest problem with Carbon Art, as obvious with any firm that ships his products direct instead of having a dealer; on the other hand, Carbon Art boards would probably cost more if distributed via a dealer. Anyhow, probably lots more can be done on this side: DHL in my view is not a good solution, and proved the slowest and most expensive so far (3 shippings, each one with a different freight agent). And yes, in my view the 'airport' option was the best one.
My best advice is: just relax and take it easy. It's still cold there, as it is here in Italy, isn't it? DHL may be slow and expensive, but is supposed to be reliable. Plus, a box such size is supposed not to get lost. Maybe James can find the tracking number, but isn't that useful if, as in my case, updates were slow.

Hi Lulla:

Obviously I don't know what went wrong with your shipment - if anything -, but I'm sure James will help you sort it out.

As far as the airport-to-airport is concerned, my understanding is that it didn't make much sense to keep it available, as the additional costs charged by the handler pushed the final price to the customer up the about the same level as the 'to-door' price, bar the service of having the board delivered to your door...

Keep the faith - and keep us posted.

cheers
c

Hi everybody
In my opinion, I think in France nobody is disturb to take the board in the airport. It is often more practical. You don't need an apointment with the carrier at home. Except money troubles, we reduce the handling and the risk of damages. Indeed the parcel need to go back by a new sorting office. We are already very happy when the board arrives without problem.

Otherwise, thanks to James. My board should be in the plane.

Hi, I could blame slow delivery's on a number of things, overbooked production, xmas, freight companies but at the end of the day it's our fault and I am sorry if we have been caused anyone problems with late delivery's, we are constantly trying to improve things but at the same time getting busier so it's a challenge!!
The reason we removed the airport option was we really have no control of what happens once the plane lands in your country of delivery, some people have been charged unexpected fee's which can come as a nasty surprise so we wanted to avoid this, another reason was sometimes it has ended up costing nearly as much to clear the board through customs as the door to door price and also taken time so in hindsight the door to door was a better option.